The RAQ: Return Policy
Returns can only be accepted with prior authorization from us, and must include
the receipt of sale in order to return products. Any product that is returned must be
in brand new perfect condition, in the original manufacturer's packaging with all
hardware and documentation. Returns will not be accepted for installed or used
items. Returns must be shipped via prepaid freight via the carrier of your choice
within 30 days of delivery. We will not accept returns beyond 30 days of the
original delivery. Shipping charges are not- refundable.
Items which are requested to be returned are charged a 25% restocking fee unless it
applies to damages, overages, shortages or other errors on behalf of the distributor
or us. A restocking fee will be charged for any other return reason. Returns will be
inspected by our manufacture management to evaluate if return is qualified. If our
distributor deems the order is inaccurate to the return reasoning by you - then
restocking fees will apply.
*Some items we sell are NCNR (Non-Cancellable, Non-Returnable), such as
special orders and cannot be returned once shipped. If an item is NCNR you are
purchasing, a sales representative will notify you before placing your order for
If you need to obtain an Return Authorization Number (RAN) please contact us at
or call us at 1313-473- 7271.