The RAQ: Return Policy

Returns can only be accepted with prior authorization from us, and must include

the receipt of sale in order to return products. Any product that is returned must be

in brand new perfect condition, in the original manufacturer's packaging with all

hardware and documentation. Returns will not be accepted for installed or used

items. Returns must be shipped via prepaid freight via the carrier of your choice

within 30 days of delivery. We will not accept returns beyond 30 days of the

original delivery. Shipping charges are not- refundable.

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Items which are requested to be returned are charged a 25% restocking fee unless it

applies to damages, overages, shortages or other errors on behalf of the distributor

or us. A restocking fee will be charged for any other return reason. Returns will be

inspected by our manufacture management to evaluate if return is qualified. If our

distributor deems the order is inaccurate to the return reasoning by you - then

restocking fees will apply.

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*Some items we sell are NCNR (Non-Cancellable, Non-Returnable), such as

special orders and cannot be returned once shipped. If an item is NCNR you are

purchasing, a sales representative will notify you before placing your order for

your authorization.

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If you need to obtain an Return Authorization Number (RAN)  please contact us at

information@solarraq.com or call us at 1313-473- 7271.